I am a big fan of Tony Hsieh, the CEO of Zappos. One of their company values is to "deliver wow through service". Isn't that amazing?
Here is a great post on how Zappos scales customer satisfaction. If you don't have time to read the whole article, skip to "I just want a Pizza" story at the end. Its a must read..
Why cant we deliver "wow" instead of projects, applications or services like Zappos? May be not to the level Zappos does. But we definitely can make our users say "wow" if we go an extra mile on anything we deliver.
Thoughts?
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1 comments:
AllI can say is the article was a WOW..to deliver a WOW one has to be passionate about what they are doing..very good read. Thanks for sharing.
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