Wow! That is a real bold statement from any CEO, especially from that of an Indian company...
This is actually the title of an awesome must read book written by Vineet Nayyar, the CEO of HCL, an Indian IT giant. Indians having grown up seeing only statements like "Customer is the king" "Customer is God" etc, this could be a shocking statement for many. His approach transformed the company... and made them the number one in employee satisfaction and has made HCL one of the fastest-growing and profitable global IT services companies.
His approach is very similar to some of the ideas we strongly believe in here. Tranforming traditional command and control managers to leaders (servant leaders) and empowering the folks who really do the work (or create value) is the only way to create a world class organization today. Gone are the days of traditional management style using command and control. It is great to see another example of why this idea works really well..
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I was listening to Vineet Nayar's interview on HBR IdeaCast, where he was talking about "Employee First, Customer Second!".
It's quite interesting to note that he is calling out this as strategy for those who are not number 1. I would like to believe that this strategy will work (even for leading organizations) if there is a strong execution plan. Or it will stay as just an idea best suited for a book. Thoughts?
Here is the link to IdeaCast...
http://blogs.hbr.org/video/2010/07/put-your-employees-first.html
completely agree...
my view is that if the number one organization doesn't believe in these things... they will soon be not number one :)
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